Shipping & Delivery Policy — Jharokha Wall Decor

At Jharokha Wall Decor, a brand of AHD Exports, we take utmost care to ensure that your order reaches you safely, securely, and within the expected delivery timeframe.

Free Shipping

We provide free shipping on all orders within our serviceable delivery areas in India, unless otherwise specifically mentioned on the product or at checkout.

Delivery Destinations

We currently deliver our products across India, subject to serviceability by our courier and logistics partners.

We currently do not provide standard shipping services to certain remote or restricted locations, including Andaman and Nicobar Islands, where courier service may not be available.

If you experience any difficulty while placing your order or checking whether your location is serviceable, please contact us:

Phone/WhatsApp: +91 9571140906
Email: jharokhawalldecor@gmail.com

International Orders

International shipping may be available for selected products and destinations. International orders may be subject to additional shipping charges, customs duties, import taxes, local charges, or other fees imposed by the destination country.

Where applicable, such charges are the responsibility of the customer unless expressly stated otherwise at the time of purchase.

Customers placing international orders should contact us before placing the order to confirm product availability, shipping costs, and destination serviceability.

How Do We Deliver?

We work with reliable courier, transportation, and logistics partners to deliver your order.

We select the shipping method based on factors such as:

• Delivery location
• Product size and weight
• Product type
• Availability of suitable logistics services
• Delivery timelines
• Safety requirements for the product

All products are carefully packed using appropriate packaging materials to minimize the risk of damage during transportation.

For fragile, handcrafted, oversized, or delicate products, additional protective packaging may be used where required.

Shipping Charges & Taxes

For eligible domestic orders, shipping is free.

Product prices and applicable taxes will be displayed at the time of purchase. The final amount payable by the customer will be shown at checkout.

For international orders, additional costs such as customs duties, import taxes, destination charges, or other government-imposed charges may apply depending on the destination country.

Such charges, where applicable, may be payable by the customer.

Order Processing & Dispatch

For products that are in stock, orders are generally processed and prepared for dispatch within 3–5 business days after successful confirmation of the order and payment.

Certain products may require additional processing time because of their handcrafted nature, size, customization, or availability.

The estimated dispatch time shown on the website or communicated by our team may vary depending on the product and order requirements.

Dispatch time does not necessarily represent the delivery time.

Delivery Timespan

After dispatch, domestic orders generally take approximately 3–10 business days to reach the delivery address, depending on the destination, courier service, accessibility of the location, weather, transportation conditions, and other circumstances.

Delivery timelines are estimates and are not guaranteed.

Delivery may take longer during:

• Public holidays
• Sundays
• Bank holidays
• Festivals and peak shopping periods
• Adverse weather conditions
• Transportation disruptions
• Remote-area deliveries
• Unforeseen logistical circumstances

Order Tracking

Once your order has been dispatched, we will generally provide the available tracking information through the email address or mobile number provided during checkout.

You can use the tracking number or tracking link provided by us or our logistics partner to monitor the progress of your shipment.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

Order Splitting

In certain circumstances, items from a single order may be shipped separately.

This may happen due to:

• Product availability
• Product size or weight
• Nature of the product
• Different warehouse or dispatch locations
• Courier service limitations
• Logistics requirements
• Delivery serviceability

If an order is split into multiple shipments, the items may arrive at different times and may have separate tracking information.

Delivery Attempts & Customer Responsibility

Customers are requested to provide a complete and accurate delivery address, mobile number, email address, and other required information while placing an order.

Customers should also ensure that someone is available to receive the shipment when required.

Delays or additional charges resulting from an incorrect or incomplete address, unavailable recipient, refusal to accept delivery, or failure to provide required delivery information may be the customer’s responsibility.

If a shipment is returned to us because of circumstances attributable to the customer, additional shipping charges may apply for re-dispatch.

Inspection at Delivery

For products that are fragile, handcrafted, or susceptible to transportation damage, customers are advised to inspect the outer packaging and product condition as soon as reasonably possible after delivery.

If you receive a product that appears damaged, please take clear photographs/videos of the package and product and contact us promptly.

Any damage or defect claim will be reviewed in accordance with our Return & Refund Policy.

Order Payments

We currently accept online payment methods available through our payment gateway, which may include:

• Credit Cards
• Debit Cards
• Net Banking
• UPI
• Google Pay
• Other supported digital payment methods or wallets

Cash on Delivery (COD) is currently not available.

Payment options displayed at checkout may vary depending on the payment gateway and other applicable factors.

Delayed or Undelivered Orders

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our direct control.

These may include:

• Courier or logistics delays
• Weather conditions
• Natural disasters
• Transportation disruptions
• Government restrictions
• Strikes or service interruptions
• Incorrect or incomplete delivery information
• Remote or difficult-to-service locations
• Other unforeseen circumstances

If your order appears to be significantly delayed or the tracking information indicates an issue, please contact us so that we can assist you in coordinating with the relevant delivery partner.

Contact Us

For questions regarding Shipping, Delivery, Order Tracking, or Delivery Serviceability, please contact:

AHD Exports
Brand: Jharokha Wall Decor

Website: jharokhawalldecor.in
Email: jharokhawalldecor@gmail.com
Phone/WhatsApp: +91 9571140906

Registered Office:
7/C/66, Kudi Bhagtasni Housing Board,
Jodhpur, Rajasthan, India